Contact Utility Services

Jennifer Colombo
Yana McGowan
Utility Services

200 Laurence Drive,
Heath, TX 75032

Ph: (972) 771-6228
Fax: (972) 961-4932

About Customer Service

The Customer Service Division is responsible for accurate and timely billing of the City’s utility bills.  In addition to accepting payments, one of our Customer Service Representatives can handle any questions about your bill or requests for service initiation or disconnections.

New Utility Service Deposit Requirements

Effective January 20, 2009, City of Heath ordinances require new customers to pay a utility services deposit when applying for utility services. Existing customers who are reactivating discontinued utility services will also be required to pay a deposit.

A deposit will be required for each service address and may be paid over a two-month period at the customer’s request.

When reactivating discontinued service, the City may require an additional deposit to bring the customer’s deposit current with the required amount if the initial deposit was applied to offset the delinquent bill.

The deposit may be refunded if the customer’s account is determined to be current and in good standing at the end of the initial 12-month period of service. The account shall be considered in good standing if during the 12-month period there were no disconnects, no NSF checks, and no more than one late penalty.

Utility Service Deposit Amounts:
Water, Sewer, Solid Waste Collection $325.00
Water, Solid Waste Collection $250.00
Sewer, Solid Waste Collection $125.00
Solid Waste Collection $50.00

Useful Contact Numbers

  • City of Heath, TX Consumer Confidence Report:  (972) 771-6228
  • Safe Drinking Water Hotline:  (800) 426-4791
  • City of Heath – Water Utilities:  (972) 771-6228

Utility Outage Links

Please use the link below to report streetlight outage (Oncor).

Streetlight Outage Reporting Form (Oncor)

Main Utility Providers

Atmos Energy Corporation
Oncor Electric Delivery
Oncor Power Outage Information
TXU Energy

Related Documents

ACH Draft Authorization (212k)

Utility Account Confidentiality (178k)

Credit/Debit Card Authorization (159k)

Special Assistance Trash and recycle carry out service (75k)

Sign-up for or disconnect
Water, Sewer, Garbage and Recycling Services (185k).

Fee Schedule 2014-2015
Approved City of Heath Fees for 2014-2015 (36k).

Household Hazardous Waste
Collection, Disposal, Recyclel (243k)

E-Billing Request Form
Receive your water bill and statements electronically (295k).